Help Center
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase. You’ll receive a confirmation email once your order is placed.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us as soon as possible at purnellclarke@gmail.com or 416-899-4203. After 24 hours, the order may already be in processing and changes may not be possible.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other payment methods shown at checkout. All transactions are secured with SSL encryption.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to check your delivery status at any time. If you don’t receive a tracking email within 3 business days, check your spam folder or contact us.
My item arrived damaged. What do I do?
Contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We’ll arrange a replacement or refund as quickly as possible.
I haven’t received my order. What should I do?
First, check your tracking link for updates. If your order is significantly delayed or shows as delivered but hasn’t arrived, contact us and we’ll investigate with the carrier on your behalf.
Do you offer refunds or exchanges?
Yes. We accept returns within 30 days of delivery for eligible items. Visit our Products Return page for the full policy and instructions.
Still Need Help?
Email : purnellclarke@gmail.com
Phone416-899-4203
HoursMon – Fri, 9:00 AM – 6:00 PM EST